These Terms and Conditions govern the purchase and use of services supplied by Sirocco Interactive Pty Ltd ABN 93 101 066 264, trading as Katherine Anderson. By booking, purchasing, enrolling in or participating in a Service, you agree to these Terms.

1. Definitions

• Business means Sirocco Interactive Pty Ltd ABN 93 101 066 264, trading as Katherine Anderson.
• Client means a person who books or receives a private Service.
• Participant means a person enrolled in or attending a course, workshop, webinar or group activity.
• Services means Akashic Record Readings, Channelled Readings, Intuitive Readings, Energy Healings, Crystal Dreaming, private sessions, live online courses, pre-recorded courses, workshops, webinars, breath awareness and breathwork practices, meditation, sound-based activities and related services supplied by the Business.
• OneQuest means OneQuest Pty Ltd, which provides booking, payment collection, platform access, pre-recorded course delivery and related administration services for applicable Services.
• Website means https://katherineanderson.life and associated pages operated for Katherine Anderson.
• Australian Consumer Law means Schedule 2 to the Competition and Consumer Act 2010 (Cth).

2. Contracting party, OneQuest and payment processing

The Services are delivered by Sirocco Interactive Pty Ltd ABN 93 101 066 264, trading as Katherine Anderson. Bookings and payments are processed through OneQuest Pty Ltd. PayPal or card statements may identify OneQuest Pty Ltd as the merchant or payment recipient.

Where payment is made through OneQuest, OneQuest receives the payment from the purchaser and pays Sirocco Interactive Pty Ltd the agreed practitioner or service-provider commission. OneQuest’s role includes booking, payment collection, platform access, pre-recorded course delivery and administration for applicable Services.

Unless otherwise stated, Katherine Anderson is responsible for delivering the Service purchased, while OneQuest is responsible for the operation of its own booking, payment and course platform systems.

A purchaser may also be required to accept OneQuest’s platform or student terms at checkout. Those terms govern use of the OneQuest platform, booking facilities, payment facilities and course access systems. These Terms govern the Services delivered by Katherine Anderson. If an inconsistency arises, each document applies to its own subject matter, subject always to applicable law.

3. Eligibility and accurate information

Private readings and guidance sessions are available only to adults aged 18 years or older, except for approved online, distance or in-person Services for a minor in accordance with the Business’s minor consent requirements.

You must provide accurate, current and complete information. The Business may decline, postpone, adapt or end a Service where information is materially incomplete, inaccurate or raises a suitability or safety concern.

4. Nature and scope of the Services

The Services are offered for spiritual exploration, personal reflection, education, relaxation and general wellbeing. They may draw on meditation, breath awareness, breathwork, sound, Reiki, IYS energy healing, Crystal Dreaming, intuitive perception, channelling and Akashic Record practices.

The Services do not constitute medical treatment, mental-health treatment, psychotherapy, diagnosis, legal advice, financial advice or another regulated professional service. No statement made during a Service should be treated as verified fact, instruction or a guaranteed prediction.

Guidance is offered for consideration only. You remain solely responsible for your choices, actions and decisions, including decisions concerning health, medication, treatment, relationships, employment, business, finances, legal matters and major life changes.

You must not stop or change prescribed medication, treatment or professional support because of information received through a Service without first consulting an appropriately qualified professional.

5. Suitability, informed consent and participation

Some Services may involve lying down, breath awareness, breathwork, meditation, guided imagery, sound, crystals placed on or around the body, altered-state or regression-style experiences and emotionally intensive reflection. No physical touch is used unless separately discussed and expressly agreed in writing.

You must complete any required intake or health questionnaire honestly and disclose information reasonably relevant to safe participation. You may decline an exercise, ask for a pause or withdraw consent to a process at any time.

The Business may require medical or psychological clearance, modify a Service, refer you to another professional, or decline or discontinue a Service where participation may be unsuitable or unsafe.

6. Breathwork and breathing practices

Private sessions may include gentle breath awareness, grounding breath practices or an invitation to focus on the breath. These private-session practices are intended to support settling, presence and self-awareness and are not high-intensity breathwork unless expressly stated otherwise.

Courses, workshops, webinars and group programs may include gentle breath awareness, guided breathing, conscious breathing, breathwork practices or other breathing exercises as part of the learning experience. Unless expressly stated otherwise, the Business does not provide high-intensity, prolonged, forceful, rebirthing, holotropic or hyperventilation-style breathwork.

You must participate within your own comfort and capacity. You should return to normal breathing, pause or stop any breathing practice if you feel dizzy, faint, numb, distressed, panicked, unsafe, in pain or otherwise uncomfortable.

You must disclose any condition or circumstance that may be affected by breathing practices, including pregnancy, high or uncontrolled blood pressure, heart or cardiovascular conditions, respiratory conditions, severe asthma, epilepsy or seizure history, glaucoma or retinal issues, recent surgery or injury, fainting episodes, panic attacks, severe anxiety, trauma responses, dissociation, psychosis, significant mental-health instability, or any other relevant condition.

The Business may modify, pause or decline a breathing practice where it appears unsuitable or where relevant information has not been disclosed. If a stronger breathing practice is ever offered, additional screening, precautions and consent may be required.

7. Bookings, prices and payment

All prices are in Australian dollars and include GST where applicable. Full payment is required at booking unless expressly stated otherwise. All purchases are one-off and do not automatically renew.

Private-session bookings are made through a Zoom scheduler calendar link. Under the current OneQuest booking terms, sessions are to be booked within 30 days of payment, unless otherwise agreed in writing or required by law.

Foreign transaction charges, currency-conversion costs, bank fees and similar charges imposed by a payment provider are the purchaser’s responsibility.

A booking is confirmed only when payment has been successfully processed and confirmation has been issued.

8. Private sessions: rescheduling, lateness and no-shows

A private session may be rescheduled once by giving at least 48 hours’ notice before the scheduled start time. The replacement appointment must occur within 30 days of the original appointment, subject to availability.

A request made with less than 48 hours’ notice is treated as a cancellation. The full fee is forfeited and no refund, credit or replacement session is provided, except where required by law or expressly agreed by the Business in exceptional circumstances.

A participant who joins late will receive only the remaining scheduled time. A person who has not joined within 15 minutes after the start time is treated as a no-show. No-shows are not refunded or rescheduled.

These rules apply where non-attendance results from forgetting the appointment, using an incorrect time zone, failing to check the confirmation, providing an incorrect email address, missing a reminder, or experiencing a participant-side technology or connection problem.

9. Cancellation or rescheduling by the Business

If Katherine Anderson cannot provide a private session at the agreed time, the Client will be offered a replacement appointment within 30 days at no additional cost. If the Business cannot provide the Service within a reasonable or agreed period, the Client may be entitled to a refund or other remedy under applicable law.

If the workshop, live course or webinar is cancelled or postponed by the Business, the purchaser may choose a full refund or transfer to the next available equivalent date, where one is offered.

10. Workshops, live courses and live webinars

A purchaser may cancel a workshop, live course or live webinar and receive a refund where written notice is received at least 14 days before commencement. The refund may be reduced by non-recoverable card or payment-processing charges actually incurred.

No change-of-mind refund is provided where notice is received fewer than 14 days before commencement or where the booking was made within that 14-day period.

A ticket may be transferred to another suitable person with prior written notice, but cannot ordinarily be transferred to a different event date.

The Business may refuse admission or remove a person who is unwell, intoxicated, disruptive, abusive, unsafe, or in breach of the Participant and Community Guidelines. A person removed for serious misconduct is not ordinarily entitled to a refund, subject to rights that cannot be excluded.

11. Courses

Pre-recorded courses are delivered through OneQuest and ordinarily remain accessible for six months from purchase. Access begins immediately unless the course page states otherwise.

Live online courses are delivered through Zoom. In-person courses are delivered at the location stated in the booking information. Any pre-course materials will be supplied before the stated commencement date where applicable.

Course purchases are final for change-of-mind purposes from the time payment is made. This does not exclude remedies available under the Australian Consumer Law.

Access is licensed only to the named purchaser and must not be shared. Only resources expressly identified as downloadable may be downloaded and retained. Streaming videos, live sessions and other protected materials must not be downloaded, screen-recorded or copied.

Completion of the Akashic Practitioner Course may provide certification as described in its course materials. Certification does not itself provide insurance, registration, legal authority or automatic permission to practise. Graduates are responsible for obtaining appropriate insurance, complying with law, practising within competence and meeting any professional membership requirements.

All other courses are for personal development and education and do not qualify a participant to provide professional services unless expressly stated.

12. Zoom, technology and time zone

Online sessions are conducted through Zoom or another notified platform. All stated appointment times are Sydney, New South Wales time, being Australian Eastern Standard Time or Australian Eastern Daylight Time as applicable.

Participants are responsible for a suitable device, stable internet connection, current software, working audio and video where required, a private environment and the ability to join the session. The Business is not responsible for participant-side equipment, connectivity, firewall, software, email or time-zone errors.

Where a substantial Business-side technical failure prevents delivery of the purchased Service, the Business will use reasonable efforts to resume, reschedule or provide another remedy as appropriate and as required by law.

13. Private-session recordings

The Business may attempt to record private sessions. A recording is an optional courtesy unless the offer expressly states otherwise. The creation, quality, saving, processing and delivery of a recording are not guaranteed.

If a recording fails, is unavailable, is corrupted, is not saved, or cannot be delivered due to technical, software, platform, internet, storage or human error, the session will not be recreated, repeated or refunded where the live Service was delivered, except where required by law.

Where a private recording is supplied to the Client, it will ordinarily be made available through a download link for seven days. The Client is responsible for downloading it within that period. The client-access copy may then expire or be deleted.

The Business may retain its own secure copy of a recording, notes and associated records for professional recordkeeping, legal, insurance, quality, complaint-handling and dispute-management purposes in accordance with the Privacy Policy. The expiry of the Client’s download link does not require deletion of the Business’s record copy.

A Client may request that a private session not be recorded. Private-session footage, audio, recordings, transcripts, notes or other identifiable material from a private reading, guidance session, healing session or one-to-one Service will not be used for promotional purposes without separate express consent.

14. Group recording, photography and promotional use

Live online courses, webinars and group calls are recorded as part of the delivery of the Service. Workshops may also be photographed, filmed or recorded. A recording, photograph or video may incidentally capture your image, voice, first name, chat contribution, questions, reflections or participation.

By purchasing, enrolling in or attending a course, webinar, workshop, group call or community activity, you acknowledge that recording, photography or filming may occur and that this material may be used by the Business in accordance with these Terms and the Privacy Policy.

You grant the Business permission to use photographs, video, audio, screenshots, written comments, questions, reflections, chat contributions, workshop footage, webinar footage, course footage or other material captured during group Services for business, educational, archival, promotional, advertising, social media, website and marketing purposes.

The Business will not ordinarily publish your full name with group footage without separate permission.

Because group Services involve shared participation, group Services are not available on an unrecorded or private basis. If you do not wish to be captured in group recordings, photography or footage, you should not enrol in or attend that group Service.

You must not independently record, photograph, screenshot, copy, publish, distribute or share any part of a group Service, including another participant’s image, voice, chat contribution, question, reflection or personal information, without prior written consent from the Business.

If a group recording fails, is unavailable, is corrupted, is not saved, or cannot be delivered due to technical, software, platform, internet, storage or human error, the group Service will not be recreated, repeated or refunded where the live Service was delivered, except where required by law.

15. Testimonials and feedback

Where you voluntarily provide a testimonial, review, feedback or positive comment about a Service, including by email, form, message, survey response or social media, the Business may use that feedback for promotional purposes using your first name only, unless you have separately agreed to another form of identification.

The Business may make reasonable edits to testimonials or feedback for spelling, length and clarity without changing the meaning. Testimonials and feedback may be used on websites, social media, email, printed materials and paid advertising.

The Business will not use private-session footage, audio, recordings, transcripts, notes or other identifiable private-session material as a testimonial or promotional asset without separate express consent.

16. Confidentiality in private and group settings

The Business will handle personal and sensitive information in accordance with the Privacy Policy and applicable law. Confidentiality may be limited where disclosure is required or authorised by law, reasonably necessary to address a serious threat to health or safety, required for safeguarding, or necessary to obtain confidential professional, legal, insurance or technical assistance.

Participants in group settings must keep other participants’ identities, stories, disclosures and personal information confidential. A Participant may discuss their own experience, but must not identify another person or disclose another person’s contribution.

The Business cannot guarantee that every participant will comply with confidentiality obligations and is not responsible for an unauthorised disclosure by another participant where reasonable preventive steps have been taken.

17. Questions concerning other people and businesses

A Client may ask about their own relationship with another person, but not seek surveillance, certainty or definitive private information about that person. Business-related questions may concern a business owned by, or involving, the Client as an owner or stakeholder; otherwise the inquiry must be framed around the Client’s relationship with that business.

Information concerning another person is not verified factual information, does not replace direct communication and must not be used to interfere with that person’s rights, choices or reputation. A Client must not publish allegations or claims about an identifiable third party based on information received in a Service.

18. Intellectual property and permitted use

All course content, frameworks, exercises, recordings, videos, audio, meditations, written resources, branding and materials supplied by the Business remain the intellectual property of the Business or its licensors.

The purchaser receives a limited, personal, non-exclusive, non-transferable licence to use the materials for their own private learning during the stated access period, except that expressly downloadable resources may be retained for personal use.

You must not share passwords; copy, reproduce, sell, publish or distribute materials; train others using the Business’s framework; upload materials to artificial-intelligence systems; create derivative commercial programs; claim certification not awarded; or use the Business’s names, course names, branding or logos without written permission.

Materials independently created by a Participant remain that Participant’s property, subject to any limited permission expressly granted for feedback, facilitation or assessment.

19. Books

Books purchased through books.by, Amazon or an independent reseller are subject to that seller’s terms, delivery arrangements and return policies.

Books sold directly at an in-person event are supplied as inspected. No change-of-mind return is offered, and personalised or signed books cannot be returned for change of mind. These terms do not exclude rights relating to faulty, damaged or incorrectly described goods under the Australian Consumer Law.

The book contains channelled text. The words in the book have been received as channelled guidance and are presented as they came through, with only light editing for clarity, punctuation and readability. The essence, language and flow of the messages have been preserved as faithfully as possible.

This material is shared in the spirit of service and exploration. It is not presented as doctrine, absolute truth, medical advice, psychological advice or a substitute for personal discernment or professional support. Readers are invited to listen inwardly, take what resonates and leave what does not. Your own intuition, discernment and lived experience remain your most important guides.

20. No guarantees

Experiences and outcomes vary. The Business does not promise any spiritual, emotional, physical, relationship, business, financial or other result. Testimonials and descriptions of possible benefits are examples only and are not guarantees of what another person will experience.

21. Liability and consumer rights

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

To the maximum extent permitted by law, the Business is not liable for indirect, incidental, special or consequential loss, loss of profit, loss of opportunity, or loss arising from a participant’s independent decision or use of guidance.

To the maximum extent permitted by law, where liability for a non-excludable guarantee may lawfully be limited, the Business’s liability is limited, at its option, to supplying the relevant Service again or paying the reasonable cost of having it supplied again.

You are responsible for participating within your own limits and for seeking appropriate medical, psychological, legal, financial or other professional advice when needed.

22. Force majeure

The Business is not responsible for delay or failure caused by events beyond its reasonable control, including natural disaster, fire, flood, severe weather, epidemic, government restriction, venue closure, industrial action, telecommunications outage or platform failure. The Business will act reasonably to reschedule, provide credit or offer another remedy having regard to the circumstances and applicable law.

23. Complaints and dispute resolution

Complaints should be sent to support@katherineanderson.life. The Business will aim to acknowledge a complaint within five Business Days and respond substantively within a reasonable period.

The parties must first attempt in good faith to resolve a dispute by written negotiation for at least 14 days. If unresolved, either party may propose mediation before commencing court proceedings, except where urgent relief is required.

If the parties cannot agree on a mediator, either may request nomination of a suitable mediator by the President of the Law Society of New South Wales or a comparable recognised mediation body. Unless otherwise agreed, mediation costs are shared equally.

24. Governing law

These Terms are governed by the laws of New South Wales and the Commonwealth of Australia. Subject to any non-excludable rights concerning jurisdiction, the parties submit to the courts and tribunals of New South Wales that have competent jurisdiction.

25. Changes, severability and entire agreement

The Business may update these Terms from time to time. The version accepted at purchase ordinarily applies to that purchase, unless a change is required by law or agreed with the purchaser.

If part of these Terms is invalid or unenforceable, it is to be read down or severed to the minimum extent necessary, without affecting the remaining provisions.

These Terms, the Privacy Policy, applicable consent forms, the Participant and Community Guidelines and any service-specific written terms form the agreement concerning the Service.